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NECKLACES
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BRACELETS
RINGS

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FAQ

JEWELRY CARE

How can I care for my jewelry?

For all plated items, it's best to remove your Imerelli jewelry when:

Bathing
Working out
Swimming in the pool or ocean
Putting on lotion, hairspray, perfume, or any other beauty products
Cleaning the house or using harsh chemicals

If the jewelry is exposed to any of the above, it is always best to dry the piece before storing to preserve quality/vibrancy. Always store your jewelry pieces individually, preferably in your Imerelli box or a pouch so that they don’t rub together, scratch or tangle. Particular care should be taken with gemstones to ensure that they do not knock against one another when stored. Imerelli is not responsible for the maintenance of your jewelry.

What material is the jewelry made of? - MEET OUR METALS.

Each of our jewelry pieces are unique, for more details on each individual piece please check the description.

Sterling Silver Plated

Sterling Silver Jewelry - Sterling Silver is a mixture of pure silver and some other metal, usually copper. The resulting alloy gives the silver strength. The standard is at least 92.5% silver. Hence the .925 stamp you see on some of our sterling silver pieces.

18k Gold Vermail

Pronounced ‘ver-may’, it’s the design and durability you love without the pure gold price tag. Gold Vermail pieces start out as a sterling silver base (this is what gives them their weightier feel and high-end finish). A thick 3 microns of real gold is then layered over the top of the base through electrolysis (essentially an electrical current), to give each piece extra durability.

Stainless Steel Plated

Stainless steel is made of more durable metals, most importantly containing at least 10%-12% of chromium. The layer of chromium is what makes it stainless steel because it prevents oxidation, scratching or damage. Other metals may include titanium, nickel, and more. Stainless steel jewelry is highly durable, it does not tarnish or corrode. It is hypoallergenic as well, especially when plated. It does not stain the skin.

Why do you use Stainless Steel?

We love stainless steel because it doesn't harm the person making or wearing it & is corrosion resistant.

Brass Plated

Brass is an alloy of copper and zinc. We use brass for several reasons: it is malleable, hypoallergenic and very durable if treated with proper care. Brass jewelry has incredible tensile strength and will not break easily. When well-maintained, it can endure a lifetime of use.

PAYMENT

What payments do you accept?

We accept most major credit cards, Apple Pay, Google Pay & Paypal.

RETURNS

My product came broken, what do I do?

If your item is broken upon delivery, please contact us immediately for a replacement. We will send you out a new one ASAP.

Do you offer refunds?

At the moment we do not offer returns or exchanges due to hygenic reasons.

What is your return policy?

At the moment we do not offer returns or exchanges due to hygenic reasons.

Why was my order returned to the sender?

An order may be returned to sender for one of the following reasons:

An address is invalid or there is missing information.
Recipients inability to receive the package.
The carrier is unable to deliver your package.
The order is refused by the customer at time of delivery.

We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

What if my order was returned to sender?

Returned to sender or refused packages will be restocked and you will be issued store credit in the form of a promotional code minus the initial shipping charge.

SHIPPING

To all our AMAZING customers: We have been experiencing shipping delays this holiday season. This may affect how quickly we are able to get your orders to you. Please know how important it is for us to make sure that you receive your orders as close to your ship windows as possible. Our Distribution Center Team is dedicated and working as fast as possible to ship your orders out to you. Thank you for your patience during these busy times!

When will my order arrive?

Your order is packed and shipped within 1-4 days of your purchase. Average delivery time for domestic orders is 3-7 business days. Average delivery time for international orders is 5-20 business days.

Please Note: Due to carrier and shipping concerns, some orders may experience delivery delays.

What carriers do you use?

We use Correos.

When will my order ship?

Your order is packed and shipped within 1-4 business days of your purchase.

My order is lost in the mail, what do I do?

After your order is shipped from our warehouse, it is out of our hands. We are not responsible for lost packages, missed deliveries or undeliverable addresses. If you have a question concerning tracking or shipping please contact Correos.

How can I track my order?

A tracking number will be provided when your order has been shipped. If you still haven't received it, please contact us with your order # & email address. Please be patient, as tracking information can take a few days to update.

Do you ship to my country?

Most likely yes, with a few exceptions. You can proceed to the checkout and our system will let you know.

How much does it cost to ship my order?

We offer real time shipping rates depending on your address. At the checkout, your shipping cost will be calculated.

What if I entered the wrong shipping address?

If you have provided an incorrect address and your order has not already shipped, we will do our best to update your order with the correct address. If you provide an incorrect address at the time of the order we cannot guarantee that you will be able to change it.

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